Phone number: 0032.496.25.60.12 email address

VAT number: BE0817.301.016


General conditions of sale of products sold on

Date last updated 09/25/2015

Article 1 - Purpose

The present conditions govern the sale by the company DELECLUSE compressed wipes under the trade name Ecobio and accessories.

Article 2 - Price

The prices of our products are indicated in euros all taxes (VAT and other taxes applicable on the date of the order), unless otherwise indicated and except expenses of treatment and forwarding.

For orders to countries other than the countries of the European Union, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights are not within the purview of the Delecluse society. They are your responsibility and are your sole responsibility, both in terms of statements and payments to the authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders whatever their origin are payable in euros.

Delecluse The company reserves the right to change prices at any time but the products will be charged based on the rate in effect at the time of confirmation of the order and subject to availability.

The products remain the property of the Delecluse company until full payment.

Warning: when you take physical possession of the goods ordered, the risk of loss or damage to the goods are transferred to you.

Article 3 - Orders

You can order:

Detail the arrangements chosen, for example:


Contractual information is presented in French and will be confirmed at the latest at the time of checkout.

Delecluse The company reserves the right not to register a payment, and not to confirm an order for any reason, particularly in the event of supply problems, or in case of difficulties with the order received.

Article 4 - Validation of your order

All orders contained on the website requires adherence to these Terms and Conditions. Any confirmation order implies your full acceptance of these terms and conditions, without exception or reservation.

The All data recorded and confirmed valid proof of the transaction.

You declare having perfect knowledge.

The order confirmation worth signing and acceptance of transactions.

A summary of your order information and these Terms and Conditions will be sent in PDF format via e-mail confirmation of your order.

Article 5 - Payment

The fact confirming your order for you involves the obligation to pay the quoted price.

Payment for your purchases is made by credit card through the secure system ..........

The speed of the card is made at the time of the order.

Article 6 - Withdrawal

In accordance with legal provisions, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to give reasons or to pay any penalty.

The returns should be in their original condition and complete (packaging, accessories, manuals). In this context, you are liable. Damage to the product at that time may be liable to thwart the right of withdrawal.

The return fees are your responsibility.

In case of exercising the right of withdrawal, the Delecluse company will refund the sums paid within 14 days of the notification of your application and via a bank transfer.

Article 7 Availability

Our products are available as long as they are visible on the website and in the stocks. For products not stocked, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order we will notify you by mail. Your order will be canceled and no bank debit will be made.

Article 8 - Delivery

The products are delivered to the shipping address provided during the order process, within the time indicated on the order validation page.

In case of delayed shipment, an email will be sent to inform you of a possible impact on the delivery time that was indicated to you.

If deliveries by a carrier, the company Delecluse can not be held responsible for late delivery due exclusively to the unavailability of the client after several appointments proposals.


Possible loss of parcels

Despite our computer tracking shipments, it may very occasionally a package is lost.

In this case, please contact our customer service by mail:


The following cases of force majeure including Delecluse release from his obligation to deliver: war, riot, fire, strikes, accidents and impossibility of being supplied by its own suppliers or normal carriers.

In the following cases in particular, Delecluse may temporarily suspend delivery: disturbance of the internal network, telephony-related disturbances, disturbances regarding access (problematic) to the Internet and similar. The performance of the contract is suspended until it is remedied the inconvenience and / or access to the Internet is restored without the buyer to invoke the termination of the contract and / or damages .

For questions about delivery, please send us an email to

Article 9 - Warranty

All products benefit from the legal warranty in effect. In case of non-compliance of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by email within 30 days of delivery.

The products must be returned in the condition in which you received them with all the elements (accessories, packaging, instructions ...). The shipping costs will be reimbursed on the basis of the invoiced price, return costs will be reimbursed on presentation of receipts.

The provisions of this Article shall not prevent you from benefiting from the right of withdrawal under Article 6.

Article 10 - Liability

The products comply with the legislation. Responsibility for Delecluse society can not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importation or use of products or services you plan to order.

Moreover, Delecluse company can not be held liable for damages resulting from misuse of the product purchased.

Finally Delecluse the responsibility of society can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.

Article 11 - Applicable law in case of disputes


These conditions are subject to Belgian law. In case of dispute, the customer should first contact for an amicable solution. Otherwise, only the courts of the judicial district of Liege are qualified, whatever the place of delivery and payment options.

Article 12 - Intellectual Property

All elements of the site are and remain the exclusive intellectual property of the company Delecluse. No one is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without the express written consent of Delecluse society.

Article 13 - Personal data

Delecluse The company reserves the right to collect personal information and personal data. They are necessary to manage your order and to improve services and information we send you.

They can also be sent to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also stored for security purposes, to meet legal and regulatory obligations under the provisions of Directive 2002/58 / EC concerning the processing of personal data.

Article 14 - Evidence Archiving

The company Delecluse archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions in force.

The records of Delecluse company will be considered by all concerned parties as proof of communications, orders, payments and transactions between the parties